Just Another Day at a Government Agency
Tuesday, September 27th, 2005My last visit to the LTO was a disappointing, but memorable, experience. So disappointing that I wrote an entire article about it, describing my frustration over the inefficient systems and blatantly-practiced forms of corruption.
Three years later, I go there to have my license renewed, and I was greeted, surprisingly, by a lack of runners who once waved from outside the car and played tug-of-war over me, smiling greedily at the potential "client" to bring from testing center to testing center. This time, I walked alone leisurely to the license application windows, dressed very casually in old pants and tsinelas. I hid my grin of celebration as passing off as a shrewd, guided, middle class/majority member of the Philippine population, non-professional driver. It was a too-early celebration, it turns out, as once I took a few seconds to squint and read the "Steps to Applying/Renewing Your License" sign, I man in polo-barong shifts his attention to me and asks, "Apply kayo ng lisensya?"
I hate subjecting people to my scrutiny like that, especially in judging whether their actions root from pure generosity or from shameless deception. His apperance wasn’t suspicious and for his mere good-naturedness, I wanted to trust him, but his tone was familiarly all-knowing and too similar to the offers that LTO runners have learned to act out so well. And when he instructed another guy to accompany me to the drug testing center across East Avenue, I couldn’t hide the grimace that suddenly distorted my face.
What is it with government agencies that makes me so quick to judge? That creates a sickening uneasiness in my stomach and challenges my normally trustworthy nature to act otherwise? I suppose the guy noticed my reaction that he quickly spoke on defense of himself. "Ay, hindi niyo naman po ako kailangan bayaran, mga guide po talaga kami para sa mga kailangan ng tulong." And despite of my shunning and volunteering that I can do it by my own-21-year-old-self-thank-you, he insisted on accompanying me across the street to get my drug test and medical (aka eyesight) examination.
As we walked to the drug test area, I had no choice but to strike a conversation. If I was biting into the bait, I might as well find out who was reeling the line! I asked the guy if he always hung out at LTO, if he did this assisting-thing a lot. Turns out that he was just a student [something not impossible--he did look young and carried a notebook, pen, and a copy of Angels & Demons], went to LTO when he didn’t have class ["Kapag Tuesday gabi pa ang klase ko kaya dito muna ako mula umaga hanggang hapon"], and assisted people to get commission for referring them to his drug testing areas [a-ha, sabi ko na nga ba]. In fairness to him, he was accommodating and easy to talk to, but the irritatingly defeated look wouldn’t leave my face for having to go through a stinky, unhygienic, ill-equipped, substandard and most likely invalid drug and eyesight examination!
I don’t know what’s worse. The fact that these agencies can get away with milking money from people who just want to get a license (multiply P300 with the number of people who renew their driving licenses EVERY DAY with 365 days a year!), or the bullshit-ty stereotyping that average citizens learn to resort to in order to avoid succumbing to bullshit-ty practices. Buti na lang hindi ako naabutan ng kanilang 3rd break for the day [yep, they have a mid-morning break, lunch break, AND a mid-afternoon break!] at nakuha ko ang lisensya kundi masmarami pang mura ang nakuha sa’kin ng LTO.

